About Us

PhilFlower started delivering beautiful flowers all over the Philippines in 2005. Since then, our business grew, and it’s still flourishing up to this day. You can count on us as we are one of the leading and sought-after gift delivery services in the Philippines.

Distance should not be a wall for showing love and affection for the people you genuinely care about. With the rise of modern technology, we set up an online store for convenience because we believe that gift-giving shouldn’t be a hassle when you’re away from home.

 
Whether it’s for a birthday, Valentine’s surprise, or even just a typical day, you’ll never run out of choices with our fresh selection of flowers! We also extend our services by providing premium quality cakes, fruit baskets, and gift sets to make someone’s day extra special.

PhilFlower has already catered millions of overseas Filipinos and other customers who couldn’t get the chance to visit their loved ones on special occasions.

What keeps us going are our promises to each customer:

Fresh Flowers At Your Doorstep

When you order flowers from us, we always make sure to deliver them right away to preserve its freshness and quality! Our PhilFlower florists also keep the flowers clean and sanitized before handing them to you. Since we only care for our customers, we must prioritize your health.

Customize All You Want

When words fail, we express it through the beauty of flowers. With our wide array of fresh flowers, you can customize which flowers you want for your bouquet! If you’re not creative enough, you can always count on our florists. Our florists are experienced and can expertly design the perfect flower arrangement for you, so you don’t need to worry about the outcome of it. Add a teddy bear or balloon from our gift set collection to make a perfect combination!

Affordable Price

Beauty shouldn’t come with a cost. That’s why we promise that our products and services will always be reasonably priced. Every order we receive has a 100% customer satisfaction guarantee so that you will get the perfect bouquet shown on our online site! If you aren’t satisfied with your order, you can return it with a money-back guarantee.

Safe and Secure Payment

We make all your purchases safe and secure. You can pay by credit card or debit card through legitimate sites, such as Paypal. We also offer bank and remittance payments for your convenience. Once you placed your order, sit back, and keep track of your order being delivered to your loved ones, no matter where they are in the country.

Exemplary Customer Service

PhilFlower is fully committed to its customers. We always do our best to deliver what is on our site, depending on its availability. We also make substitutions if the flowers or designs you requested are not available.

Once you ordered, we notify you regarding the status of your orders. Should you have concerns about the delivery or product, expect to receive a speedy response from our customer service representatives, and they will assist you throughout your concern.

Testimonials

 “I highly recommend PhilFlower for the speedy delivery service. I placed my order a day before my mother received them. Just in time for her birthday celebration at home! She felt like I was with her physically because of the flowers I gave her.” - Anne Razon

“It’s our first time celebrating our anniversary away from each other. I want to make my girlfriend feel special on our special day by sending her favorite tulips. PhilFlower has got everything covered for me. I also included a heart-shaped container of Ferrero. She enjoyed savoring her Ferrero and said she was surprised that the tulips were fresh when delivered at her office. Thanks, will order again!” - Mike Tan

“Some comments for PhilFlower:

1. Customer service responds fast. It only took me one call to reach them, and at the same time, they were considerate with our requests.
2. The flowers were all fresh and fully-bloomed! I was actually worried that this was not the case given that it’s a delivery service, but they proved me wrong!
3. Lastly, I would highly suggest improving your online tracking system. The status of orders does not reflect where it really is in realtime. It’s a hassle to call your hotline every now and then to update the leads of our flowers.

I hope you’ll consider the points I raised. Thanks a bunch!!” - Maverick Reyes

“The flowers are well-arranged, just as how I wanted it to be. It only took me a while to fill up their form with my instructions, and they got EVERY SINGLE DETAILS RIGHT. There were even some details that are too specific, but they were able to handle it well. I’m pleased with their services and my relatives love the flowers and the gift set. Sending my regards to PhilFlower all the way from Canada.” - Jack Gagnon

Contact Us

Trying to know how to reach us for your concerns and inquiries such as on our products and delivery? Then check out this to see how you can contact us!

Address

Our office is located at 1501 Roxas Boulevard, Manila City, 1300, Metro Manila Philippines. You can personally drop by there should you have any inquiries and concerns. We will be very happy to assist you!

Email

Send us an email through cs@philflower.com or fill out the form on our page and then submit a message. Our customer support team will attend immediately to your inquiries.

Contact Numbers

Drop a call or message through one of our numbers. If you are in the United States you can reach us through +1 (213) 457-3191 and if you are located in the Philippines call through +639270071250. We at PhilFlower.com will keep in touch with you!

Facebook Messenger

Like us on Facebook to get updates on our products and special promos! You can also send us your inquiries and concerns through messenger! You can also send us a message using the form below. Just enter your Name, Email, and Message.

Twitter
Follow us on Twitter to get updates on our products and special promos!

We at PhilFlower.com are committed to assuring 100% satisfaction rate from our customers. So, should you have any concerns and inquiries, feel free to contact us!

How to Order

Excited to get the flowers to your loved ones but still wondering how to order from our shop? Don’t worry, we will guide you through every step!

Step 1: Select your item from our shop

You may browse through our selection. Once decided, just click on the item that you like to purchase.

Step 2: Add other items

Flowers come great with other items such as the traditional teddy bear, balloons, and chocolates. So if you want to impress the love of your life, check out our “Add-on” option and select the item that you want to add to your purchase.

Step 3: Check-out

Review the items in your cart. Should you miss anything out, just click on the “Continue Shopping” button to add more items or if you are already satisfied with the items on your cart, you may now proceed with the “Check-out” button.

Step 4: Secure you check-out

Secure your check-out by entering your email address and password if you are a returning customer. However, if you are a new customer, you will have to sign up with us first.

Step 5: Fill up buyer’s details

You will be directed to a form that you need to fill up to get some details. This includes your Billing Address, the date you need the flowers delivered, and the greeting message that you want us to convey. Take note that after filling up the form, click the “Continue” button to proceed.

Step 6: Delivery Charge

After filling up the buyer’s details, you will proceed to see the delivery charge. Just click on the “Continue” button if you are okay with the fee.

Step 7: Choose your mode of payment

Click on the “Credit Card/Debit Card/ PayPal” section if you want to pay using your card. If through remittance or bank deposit just click on the section containing “Payment options- Western Union/ Bank Payment”. After this, just click on the “Complete Payment” button.

Step 8: Payment

Click “Log in” to pay with PayPal or the “Create an Account” button to pay using a card. Fill up the necessary details and don’t forget the “Pay Now” button. Once done, your orders will be processed.

FAQs 

1. What gifts can I order from PhilFlower?

 
Looking for the perfect gift for any occasion? We got you covered here at PhilFlower!

Aside from professional flower arrangements, we also offer a great choice of collections of essential gifts for any occasion. We have a range of gift items that you can choose from that will surely bring a smile to your loved one’s face.

Choose from our gift categories:

• Rose bouquets
• Rose in a box
• Rose Basket
• Birthday gifts
• Anniversary gifts
• Stuffed toys
• Chocolates
• Chocolate bouquets
• Cakes
• Food items
• Gift baskets
• Combo gift
• Sympathy & Funerals

You can also include a personalized message card in any order for free! Can’t find what you’re looking for? Contact us here for any inquiries!

2. Can I choose a specific flower for my flower bouquet?

Yes! We offer stunning and professionally-arranged single flower and flower combination bouquets for any occasion. Depending on your preference, you can handpick the flower that you want for your bouquet.

Make the celebration even more special with a fresh and lovely bouquet! Customize your bouquet with a range of flower choices:

• Roses
• Sunflower
• Holland Tulips
• Carnations
• Orchids
• Gerberas
• Lilies

Can’t find the flower you’re looking for? Want to customize your order? Contact us here, and we will be sure to assist you!

3. What food items can I order from PhilFlower? Can I order from fast food stores?

We have extended our services for ordering premium-quality cakes and other food items from popular fast food establishments in the Philippines. Ordering your loved one’s favorite cravings is now only a click away!

You can order designer cakes from:

• Red Ribbon
• Goldilocks
• Contis
• Caramia Cake & Gelato
• Tous Les Jours
• Dairy Queen Cake
• Xocolate Cake
• Sugar House Cakes
• PhilFlower Can Cakes

You can order food items from:

• Jollibee
• Pizza Hut
• Greenwich Pizza
• Kenny Rogers
• Max’s
• KFC
• Nestle Ice Cream
• Selecta Ice Cream
• PhilFlower Party Funfeast

Can’t find the store you’re looking for? Contact us here for inquiries!

NOTE: Since the availability of orders may vary, please place your order at least 3 days prior to the delivery date.

4. Where do you deliver?

We deliver within Metro Manila and in almost all places nationwide within the Philippines. In case the area is far from the town proper, and our courier cannot deliver it door-to-door, don’t worry! You just need to assign a recipient that will pick up the order from the nearest courier outlet (LBC)

 
If you think our courier might not cover the location, don’t hesitate to contact us before purchasing.

5. How much is the shipping charge?

 
Our customers can enjoy a smooth and hassle-free gift ordering on our website. The shipping fee may vary depending on the delivery location and type of order. Take note that the shipping charge applies to both pick-up and door-to-door deliveries.

Typically, the heavier your order, the higher the courier charge may be. Also, since our headquarters is in Metro Manila, provincial delivery has a higher delivery rate than Metro Manila orders.

6. When will I receive my order?

You can place your order as far as 90 days in advance from your specified delivery date. Take note that the delivery time frame may vary depending on the location.

• Metro Manila: Same day delivery possible within Metro Manila if you place order before 1:00 PM (Philippine time). Order received after 2:00 PM, will be delivered next day unless delivery date is specified. Same day or next day delivery is not possible during peak season like Valentines, Father's day, Mother's day, Christmas, New year etc. If no delivery date is specified, delivery will be in regular schedule by our dispatch department. Appliances, Furniture, some decorated cakes, and some other items require additional delivery charge & delivery time.
• Provinces: Order received before 12:00 noon (Philippine time), next day delivery is guaranteed unless delivery date is specified.. Otherwise, it will deliver after 1 day. NO Deliveries on Sunday

Next day delivery is not possible during peak season like Valentines, Father's day, Mother's day, Christmas, New year etc. If no delivery date is specified, delivery will be in regular schedule by our dispatch department. Appliances, Furniture,    and some other items require additional delivery charge & delivery time..

NOTE: We cannot specify the exact time of delivery since couriers handle different orders for delivery within a day. Delivery will be anytime within the day of your specified delivery date.

7. What forms of payment do you accept?

PhilFlower has flexible payment methods to better cater to our customers. We accept card, bank, and remittance payments for all orders.

Card Payment

• Major credit cards
• PayPal direct
• Visa
• MasterCard
• Discover
• American Express

Bank Payment

• BDO
• BPI

Remittance Payment

• LBC
• Cebuana Lhuillier
• Palawan Express
• Western Union

You may checkout your order directly through our website. Please make sure that all your payment details are accurate and correct. Please take note that PhilFlower is not liable for any wrong payment information input.

8. Are there instances when you cannot deliver my order within the specified date?

There are instances when the dispatch date of items may not be according to the specified date. This situation can occur when:

• There are extreme phenomena such as typhoons, heavy rain, earthquakes, etc.
• You input an incomplete/incorrect shipping address during checkout.
• It is peak season like Valentine’s Day, Father’s Day, Mother’s Day, Christmas, New year, etc.

9. What if my order is not available?

All items featured on our website may vary depending on availability. PhilFlower has a fair and flexible substitution policy that ensures customer satisfaction even in cases of order unavailability.

You can substitute your order with another item of an equal or higher value of the same category. We put utmost attention to every order to ensure that it is as similar as possible to your original order.

For example, you can substitute a flower with another color if the requested color is not available. Baskets, teddy bears, chocolate packets, etc. are subject to substitution (size, color, shape, brand) when the original order is out-of-stock.

10. How can I track the status of my order?

As mentioned, you will receive a confirmation email that your order has been delivered. You will receive this delivery notice 48 hours after we dispatch your order. This email will contain your order ID.

 
Please make sure that you have indicated a correct email during the checkout for smooth order and get confirmation. Add cs@philflower.com to your address book to ensure that our emails don’t arrive in your spam folder.

11. Can I refund/replace my order?

PhilFlower guarantees customer satisfaction with every order. We put the utmost care to ensure that every order is in its perfect condition upon delivery. In rare cases that a customer reaches out to us for a complaint, we try to resolve the issue immediately.

 
We offer refunds and replacements for special cases. Please take note that we only entertain refunds and replacements for valid and well-grounded reasons. You can check our full Refund & Return Policy here.

Best Florist Review
We are proud to share that we have recently been recognized by 'Best Florist Review' We would like to thank Best Florist Review for our online review as a preferred florist for flower delivery in the Philippines. Flower Delivery Reviews have very useful information on many companies, in many countries. This is the best review site to share the information of trusted florist companies in the Philippines.